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Privacy Policy

How we collect, use, and protect your personal data. Last Updated: September 2026.

A man doing air conditioner maintenance work

1. Introduction

Welcome to the privacy policy of South Sky Building Services Ltd ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Company Details:

  • Full Legal Name: South Sky Building Services Ltd
  • Company Number: 10443513 (Incorporated on 24 October 2016)
  • Registered Office Address: 35 Maclean Road, Bournemouth, Dorset, United Kingdom, BH11 8EL
  • Nature of Business: Plumbing, heat and air-conditioning installation (SIC: 43220)

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes first name and last name.
  • Contact Data: includes service address, billing address, email address, and telephone numbers.
  • Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website (collected via Google Analytics).
  • Usage Data: includes information about how you use our website and services.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity and Contact Data by filling in forms on our website or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you request a quote or book a service.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing an HVAC installation or repair service).
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., studying how customers use our services to improve our website).
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., keeping records for HM Revenue & Customs).

5. Disclosures of Your Personal Data

We do not sell your personal data to third parties. We may share your personal data with the following parties for the purposes set out above:

  • Service providers acting as processors who provide IT and system administration services (e.g., website hosting, analytics providers).
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

8. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

9. Contact Us & Complaints

If you have any questions about this privacy policy or our privacy practices, please contact us using the details provided below:

  • Email address: [email protected]
  • Postal address: 35 Maclean Road, Bournemouth, Dorset, BH11 8EL

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.